General Terms and Conditions

These General Terms and Conditions of Business ("General Terms and Conditions") shall apply to commercial obligations pursuant to Act No. 513/1991 Coll., Commercial Code, as amended (the "Commercial Code") between the companies , Sofikar s.r.o., with its registered office at prof. Hlaváča 1, 071 01 Michalovce, IČO 52154807, registered in the Commercial Register of the District Court Košice I., in sec: Sro, Insert No. 45670/V, (hereinafter referred to as "Sofikar") and the customer. Sofikar is also the operator of the e-shop www.sofikar.sk. Specific contractual relations between Sofikar and the customer are governed by the Commercial Code, unless otherwise stated in these General Terms and Conditions or other provisions of contracts concluded between Sofikar and the Customer.

1. Order
   1. If there is no written contract between Sofikar and the customer, the contractual relationship is established on the basis of an order/offer agreed between the customer and Sofikar.
   2. By ordering/accepting the offer, the customer confirms that he/she has read and agrees to these General Terms and Conditions. Orders are accepted by telephone, in writing, i.e. by fax, by post, electronically (e-mail), via the www.sofikar.sk e-shop or via Sofikar sales representatives. Unless the order is tied to a published Sofikar offer, Sofikar is not bound by the prices quoted by the customer on the order. The Customer is charged the prices applicable at the time of ordering (see paragraph 'Prices') and these prices are shown on the order confirmation. The order confirmation also states the payment terms and the expected delivery date.
   3. Special customer requirements (e.g. regarding packaging, expiry and batch, delivery method or quality, etc.) must be specified separately in each order. Sofikar reserves the right to refuse subsequent changes to the order.
2. Order confirmation
   1. Orders are confirmed by Sofikar in writing (e-mail or fax) or by a sales representative. If the goods are dispatched immediately upon receipt of the order, Sofikar may issue an invoice or delivery note directly instead of an order confirmation for the ordered goods. By agreement with the customer, it is possible to replace the sending of a written order confirmation by personal communication between the sales representative and the customer, where the sales representative keeps the customer informed and the progress of his order.
   2. If the customer has ordered a different product or quantity of goods as stated on the order confirmation, invoice or delivery note, the customer is obliged to notify Sofikar as soon as possible, but no later than 7 days after receipt of delivery of the goods. Sofikar will resolve such complaint by delivering the missing quantity, replacing the goods according to the customer's request, or making another solution as agreed with the customer. In the case of a legitimate complaint of an order made through the www.sofikar.sk e-shop, a refund is possible in the same way as the payment was made.
3. Prices
   1. The prices listed in the price list, the www.sofikar.sk website and Sofikar's sales leaflets are binding unless otherwise agreed and Sofikar reserves the right to change them during the year. Unless otherwise agreed, the customer will be charged the prices applicable at the time of ordering. By submitting an order, the customer agrees to the prices quoted. Unless otherwise agreed, prices include VAT at the statutory rate, excise duty, if applicable. a ďalšie nevyhnutné náklady spojené s dovozom tovaru vrátane cla pri dovoze z krajín mimo Európskej únie. The prices do not include packing and transport to the customer's destination within the Slovak Republic and the Czech Republic, which is charged separately according to the actual costs. In case of an order higher than 150 EUR, packing and shipping costs are not charged.
   2. Sofikar reserves the right to offer the customer a price reduction.
4. Adding
   1. Delivery of the ordered goods is carried out as standard through Sofikar's network of sales representatives, by post or by Sofikar's contract carrier. Costs incurred by Sofikar as a result of extraordinary customer requirements regarding packaging, labelling or the method of shipment and delivery shall be charged separately. If Sofikar is prevented by circumstances from fulfilling its obligation to the customer, which exclude liability for non-performance of the obligation pursuant to Section 374 of the Commercial Code, the delivery period shall be extended to the extent appropriate. If circumstances excluding Sofikar's liability prevent the delivery of the goods or services, Sofikar shall be released from this obligation.
   2. In the case of personal collection of goods in Sofikar's warehouse, the transport will be at the customer's own risk.
   3. In the case of transport provided by Slovenská pošta or a contractual carrier of Sofikar, the risk of damage to the goods passes to the carrier upon handing over the goods for transport. and the customer assumes the risk of damage to the goods only upon delivery at the place of destination.
   4. In the event of delivery in returnable packaging, the deposit made to Sofikar will not be refunded to the customer, if the packaging is not returned in order or is returned more than 8 months after the date of delivery. Unreturned or damaged returnable packaging may be charged to the customer in full.
5. Reservation of ownership
   1. All goods delivered shall remain the property of Sofikar until the purchase price for the goods delivered has been paid in full by the customer.
   2. The customer is obliged to notify Sofikar immediately of any threat to its rights in respect of the goods, which remains in its possession, in particular the establishment of a right of retention and other types of restrictions on rights. If the Customer fails to fulfil its obligations in full, it undertakes to pay Sofikar a contractual penalty of 15% of the unpaid invoice. Payment of the contractual penalty shall in no way affect Sofikar's right to compensation for damages.
6. Service and advice
   1. Sofikar provides customers with service and user-technical advice to the best of its knowledge, within the limits of its capabilities and according to the information and training provided by the manufacturer. In case of improper handling or use of the goods, Sofikar shall not be liable for any damages.
7. Payment terms
   1. The invoice is payable without any deductions within 3 calendar days from the date of dispatch, unless otherwise agreed. The date of taxable performance shall be deemed to be the date on which the goods are delivered to the customer.
   2. The customer's payment obligation is only fulfilled when the invoiced amount has been credited in full to Sofikar's bank account.
   3. Late payment interest for late payment by the customer is 0.05% of the total invoiced amount for each day of delay. In the event of delay in payment of the price for more than 60 days from the due date of the invoice, the Customer agrees to pay Sofikar a contractual penalty of 15% of each unpaid invoice. Payment of the contractual penalty shall in no way affect Sofikar's right to compensation for damages.
   4. In the event of a delay in payment of the price, Sofikar reserves the right to delay or cancel the customer's order in progress until the price is paid in full.
   5. Sofikar reserves the right to request payment of the price from the customer in advance when entering into the first contractual relationship with a new customer. Payment in advance may also be required by Sofikar in the event that the customer is in default of payment of the price or there are doubts about the customer's ability to pay. In such cases, Sofikar reserves the right to make further deliveries subject to the provision of adequate security.
   6. The Customer may cancel an order that has not yet been fulfilled by notifying Sofikar in writing and paying a cancellation fee of 10% of the price of the goods not taken. Orders for custom-made products cannot be cancelled.
   7. In the event that the customer changes from a non-taxpayer to a VAT payer, the customer is obliged to inform Sofikar of this change no later than when sending the first order after this change.
   8. If the customer orders the goods through the eshop www.sofikar.sk, payment is possible by credit card or bank transfer through a payment gateway.
8. Warranty conditions
   1. For dental materials and pharmaceuticals with a specified expiry date, Sofikar undertakes to deliver goods with an expiry date of at least 2 months from the delivery of the goods. Materials with an expiry date of less than 2 months can be supplied at a discount of 10% of the price depending on the expiry date and always only with the customer's consent in accordance with Article III, point 3.
   2. The warranty period stated on the invoice or in the installation report applies to dental appliances and dental equipment.
   3. Other goods are covered by the warranty period in accordance with the Commercial Code.
9. Complaints
   1. Claims for delivery defects and obvious defects in the goods must be made by the customer within 7 days from the date of receipt of the goods. Unless otherwise agreed, the provisions of the Commercial Code shall apply. The devices can be claimed within the warranty period stated on the invoice.
   2. Complained goods sent without prior negotiation or a covering letter will not be considered. Goods may only be returned by the customer with the written consent of Sofikar. In case of damage to the packaging, the customer is not obliged to take the goods from the carrier. If he does so, he must record all complaints about the packaging on the delivery note and contact Sofikar at +420 774633095 or by e-mail sofikar.sro@gmail.com. The claim is then filed with the carrier. If the customer fails to do so, Sofikar shall not be liable for defects in the packaging or contents of the shipment. Later claims will not be taken into account. In the event of an unjustified claim, Sofikar reserves the right to demand payment of proven costs, incurred by Sofikar in connection with the claim and the customer undertakes to pay these costs.
10. Effectiveness

    1. Sofikar reserves the right to make changes to these Terms and Conditions. www.sofikar.sk or sent to customers upon request. Submitting an order/accepting a customer's offer confirms that you agree to the current version of the General Terms and Conditions. All subsequent deliveries to customers shall be made on the basis of the General Terms and Conditions as amended 24.7.2024 and shall replace the previous terms and conditions.

       The General Terms and Conditions form part of the contract concluded between Sofikar and apply in full, unless otherwise agreed in the contract. Any other terms and conditions shall only apply if confirmed in writing by Sofikar. The General Terms and Conditions express and reflect the internal regulations and procedures of Sofikar. In disputed cases, it shall proceed according to the provisions of the contract, the Commercial Code and other regulations.